Privacy Policy — Video Insight Pro

This policy explains what personal information Video Insight Pro collects, why we have it, who else is involved in handling it, how long we keep it, and how you get it out or get it deleted. It is written to be read, not to be survived.

1Who we are

Video Insight Pro is operated by Launchable AI Inc., a company based in Ontario, Canada. We are responsible for the personal information described here.

Write to us at support@videoinsight.pro, or use the contact form and choose “Privacy, data or legal”. Our registered postal address is to be added. Canadian privacy law requires us to name an individual who is accountable for privacy, and that person is to be designated — a name has deliberately not been invented here. Until it is, requests reach a person at the address above.

2The status of the service right now

Video Insight Pro is parked. We are not opening new accounts. Existing accounts still work: you can sign in, use the product, and get your data out as normal. We still hold the content that was uploaded before we parked it, and we have not deleted anyone’s library.

So this policy is live and it applies to you. If you have an account and you would like your data exported or deleted, section 9 tells you how, and we will do it — being parked is not a reason for us to be slow about it.

3The unusual thing about this service

Most of what you give us is video, and video of a place tends to contain people. If your footage shows identifiable individuals, then by uploading it you are handing us personal information about people who are not our customers and have never heard of us.

We handle that footage on your instructions, as a service provider to you. Establishing that you are allowed to record and analyse it — notice, consent, employment rules, video-surveillance law — is your responsibility, and the terms say so directly. This policy covers what we then do with it.

If you appear in footage that one of our customers uploaded, section 11 is the part written for you.

4What we collect, and why

In plain categories. The third column is the legal ground we rely on; it matters most to readers in the EU, the UK and Quebec. In Canada, PIPEDA works on consent, and you give that consent by opening an account and using the service for what it does.

What	Why we have it	Ground
Account details	Your name, email address and sign-in credentials, so we can create your account, let you back into it and keep it yours.	To perform our contract with you
Video and files you give us	Uploaded footage, and files you select from a storage account you connect. It is here so we can analyse what you asked us to analyse.	To perform our contract, on your instructions
Results produced from it	Descriptions, transcripts, detections, extracted data, the search index behind your library, and reports. These are what you came for, and they are treated exactly like the footage they came from.	To perform our contract
What you type	Questions, prompts, templates and chat messages, so they can be answered.	To perform our contract
Usage and billing records	Your plan, credit balance, what was used and when, and invoices — how the service meters, bills and supports an account, and what tax and accounting law makes us keep.	Contract; legal obligation
Payment identifiers	Billing contact and the reference our payment processor gives us. Your card number never reaches us — it goes to the payment processor directly.	Contract; legal obligation
Technical records	Things like IP address, timestamps, request identifiers and error records, so the service can be operated, debugged and defended against abuse.	Our legitimate interest in a service that works and is not attacked
Messages you send us	What you type into a form on this website or into an email to us, so we can answer it.	Legitimate interest; your consent
Website analytics	Aggregate page views on this website. No cookie, no cross-site identifier, no profile of you. See section 10.	Legitimate interest in knowing which pages are read

We do not sell personal information, and we do not share it for advertising.

5AI processing, and training

The analysis is done by AI. To produce it, your video and the questions you ask about it are sent to third-party AI processing services that we engage to run the models. That is the mechanism the product depends on, and you should know it before you upload anything sensitive.

Your content is not used to train AI models — not by us, and not by the services we send it to. We do not build training sets out of customer footage, prompts or results.

We do not publish which services or models we use, for the same reason we do not publish our internal architecture. If you need that named before you can use or keep using the product, ask us at support@videoinsight.pro and we will tell you in writing.

6Who else is involved

We use a small number of service providers to run the product, and they only ever handle your data to do a job for us. By category:

Cloud hosting and storage — where the service runs and where your files sit.
AI processing services — the analysis described in section 5.
Payment processing — subscriptions and invoices. Card details go to them, not to us.
Email delivery — the messages the product sends you.
Website hosting and analytics — this marketing site and the forms on it.
Storage accounts you connect yourself — only if you connect one, and only the files you point us at.

Each of them is engaged under terms that limit them to providing that service to us. A current list of the specific providers is available on request — write to support@videoinsight.pro and we will send it, including for a procurement or security review. We will also disclose information where the law requires it, or to establish or defend a legal claim.

7Where your data is

We are a Canadian company, but your personal information is stored and processed in the United States. While it is there it is subject to lawful access by authorities in that country. Canadian law permits this and requires that we tell you plainly, which is what this section is for.

If you are in the EU, the UK or elsewhere outside North America, the same is true: your data leaves your country to be handled by us and by the providers in section 6, under terms intended to keep the protections with it.

We do not offer a data-residency guarantee, and this policy does not make one. We do not have the controls to keep your data in a country of your choosing, and we will not promise something we have not built.

8How long we keep it

Honestly, including the part that is not tidy.

There is no automatic deletion of your video. We do not run a retention clock over your library, and this policy will not promise a window the product does not enforce. What you uploaded stays until it is deleted — including now, while the service is parked.
Deletion is something you start, from the app, or by asking us. Deleting a video removes it from your library straight away.
Erasure is not always instantaneous behind the scenes. For a short period after a deletion, recoverable copies can still exist in ordinary backup and recovery processes before they age out. If you need confirmation that a specific file is actually gone, ask us and we will check and tell you.
Account and billing records are kept while the account is open, and afterwards for as long as tax and accounting law requires.
Technical records are kept for a short operational period.
Records about credentials — such as when an API key was last used — are kept after that key is revoked, because after a leak the first question anyone asks is when the key last worked, and a deleted record cannot answer it.

To close an account and have its content removed, write to support@videoinsight.pro.

9Getting your data out, or deleted

This is the section most people want, so it is short and it is a commitment.

Export. Sign in and download what you need — your footage, your results and your reports are all retrievable from the app. If you would rather we assembled it for you, ask.
Deletion. Delete individual videos in the app, or ask us to delete your library or close the account entirely.
Either way, write to support@videoinsight.pro or use the contact form and choose “Privacy, data or legal”. A person reads it.

We will acknowledge your request and act on it as quickly as we can. Canadian law sets an outer limit of thirty days to answer an access request, and we work inside it; our own response-time commitment is still to be set, so we are not quoting one we do not measure. We may need to check that you are who you say you are before we hand over or destroy anything, which is a protection for you.

10Cookies and analytics

This website and the application behave differently, and the difference is worth stating.

This website (videoinsight.pro) uses a privacy-focused analytics service that sets no cookies, does not follow you between sites and reports aggregate page views only. There is no advertising tag here and no consent banner, because there is nothing to consent to.
The application (app.videoinsight.pro) additionally uses a consent tool and an advertising measurement tag. Those do set cookies, and the banner in the app is where you make that choice.
Your browser also stores the session that keeps you signed in. That one is not optional — the service cannot work without it.

11Your rights

Wherever you are, you can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, and complain about how we handled any of that. Use the routes in section 9.

In Canada, PIPEDA gives you access, correction and the ability to withdraw consent — bearing in mind that withdrawing consent to the processing the product is made of also ends your ability to use it. If our answer does not satisfy you, you can complain to the Office of the Privacy Commissioner of Canada.
In Quebec, Law 25 additionally gives you the right to receive your information in a structured, commonly used technical format, and to complain to the Commission d’accès à l’information.
In the EU or the UK, you have the GDPR rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to your local supervisory authority. We honour these as a matter of policy. We have not been audited against the GDPR and we do not describe ourselves as “GDPR compliant”; whether we must appoint an EU/UK representative is to be confirmed with counsel.
If you appear in footage a customer uploaded, we hold it for them, not for ourselves. Send your request to us anyway: we will pass it to the customer who controls that footage and tell you that we have.

Exercising any of these costs you nothing and we will not treat you differently for it.

12Security, and what we do not claim

We protect your data with industry-standard safeguards, including encryption in transit and at rest, and we limit access to production systems to the people who need it. We deliberately do not publish the details of our security controls — a public inventory of them is more useful to an attacker than to you. If you are running a security review, ask us and we will answer properly, in writing.

What we do not claim, on purpose: we hold no SOC 2, no ISO 27001 and no equivalent certification, we have no HIPAA BAA, and we do not offer SSO/SAML or data residency. Those are audited or engineered things and we have neither been audited nor built them. No system is perfectly secure, and we will not tell you otherwise.

If you find a security problem, please report it to support@videoinsight.pro before disclosing it publicly.

13Children

The service is for business use and is not directed at children. We do not knowingly collect personal information from a child. If you believe we have, tell us and we will delete it.

14Changes to this policy

We will update this policy as the product and its review status change — sections 2 and 8 in particular are written to be updated. Where a change is material we will tell you in the app or by email. The version and date at the top tell you which text you are reading, and the previous version is available on request.