Terms of Service

These are the terms you use Video Insight Pro under. The two that matter most are section 6 — what you promise about the footage you give us — and section 10 — what AI output is and is not good for. If you read nothing else, read those.

1Who you are contracting with

Video Insight Pro is operated by Launchable AI Inc., a company based in Ontario, Canada (“we”, “us”). These terms are the agreement between us and you — the person or organisation using the service at videoinsight.pro and app.videoinsight.pro, and the API described at /developers. If you are agreeing on behalf of an organisation, you are confirming you can bind it.

Notices to us go to support@videoinsight.pro, and by post to registered address to be added.

2The service is parked

We are not opening new accounts at the moment. Video Insight Pro is parked while we work out whether to carry it forward. That means three things, and we would rather you heard all three:

• Existing accounts keep working. You can sign in, use the product and get your data out as normal. Existing subscriptions continue on the terms they were bought under.
• Nothing new is being sold. We are not opening new accounts or starting new subscriptions while it is parked.
• Your content is still here. Being parked is not a shutdown and we have not deleted anyone’s library. If we ever did decide to close the service down, we would give notice and a window to export before anything was removed.

If you want your data exported or deleted now, section 9 of the privacy policy is the route, and we will do it.

3What the service does

You give us video — by uploading it, or by connecting a storage account you already have — and we analyse it. That means detecting and tracking objects and events, indexing the footage so it can be searched in plain language, answering questions about it, extracting numbers from it, and assembling the results into reports. The analysis is done by AI, including models run by third parties. Section 10 is about what that means for the output.

4Your account

You need an account, and the details you give to open one must be accurate. You are responsible for what happens under your account, including anything done with your credentials or your API keys. Do not share them. If you think a login or a key has been exposed, change or revoke it — the app lets you do both — and tell us.

If you bring other people into an organisation on your account, you are responsible for what they do with the service, and for making sure they are allowed to see the footage you give them access to.

You must be old enough to enter a contract where you live. The service is not intended for children.

5Your content, and the rights you give us

Your video stays yours. So do the analyses, extracted data and reports produced from it. We claim ownership of none of it.

To run the service we need a limited licence to your content: permission to store it, transmit it, process it and pass it to the service providers described in the privacy policy, strictly so we can do what you asked us to do with it. That licence exists to operate the service and for nothing else, and it ends when you delete the content, subject to the timing described in that policy.

We do not use your content to train AI models, and neither do the AI processing services we send it to. We do not sell your content. We do not use it to build anything of our own.

6What you promise about your footage

This is the obligation that matters most, because it is the one we cannot check for you. By uploading or connecting footage you confirm that:

• you have the right to hold it and to have it analysed;
• where it shows identifiable people, you have whatever notice, consent or lawful basis your jurisdiction requires — including workplace and video-surveillance rules, which in Canada and elsewhere are specific and not optional;
• you are not using the service to do something to those people that the law where the footage was recorded does not allow.

Camera footage of people is regulated differently almost everywhere. We provide a tool; the lawfulness of pointing it at a particular recording is yours to establish. We do not give legal advice and we cannot make a deployment lawful on your behalf.

7Acceptable use

Do not use the service to:

• identify specific individuals from footage, or build a biometric identification system on top of it — the service is not designed for that and must not be repurposed for it;
• carry out surveillance that is unlawful where the footage was captured, or monitoring of people who have not been told about it where they must be;
• upload content you have no right to, or content that is unlawful;
• break, probe, overload or get around the service, its limits or the boundaries between accounts;
• resell or redistribute the service as your own without a written agreement with us.

We may suspend an account that is doing any of these, and we will tell you why.

8Plans, credits and billing

While the service is parked, nothing new is being sold — see section 2. These terms describe how billing works for the subscriptions that are already running, and how it would work again if the product reopens.

Plans, prices, credit allowances and pack prices are published on the pricing table, which is the authoritative statement of them; they are not repeated here so that the two cannot disagree. Payments are handled by a third-party payment processor — we do not receive or store your card number.

• Paid plans are per seat, with a pooled bundle of credits. Credits are spent per minute of video, at the rate for the analysis depth you choose.
• The credit allowance refreshes monthly on every paid plan. Annual billing discounts the price, not the cadence.
• Unused monthly allowance does not roll over. Credits bought as a one-time pack do not expire.
• There is no overage billing. When the allowance runs out, work stops until you top up or the next cycle starts. You cannot be surprise-billed for usage.
• Prices exclude taxes unless stated, and you are responsible for any that apply.

You can cancel at any time from the billing portal. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. If something has gone wrong with a charge, write to support@videoinsight.pro; refunds are handled case by case rather than by a formula, and a written refund policy is still to be settled. If we change prices, we will give notice before the change applies to an existing subscription.

9The API, and anything labelled beta

The API is in beta. Access is granted per account and every request must carry a valid key — there is no anonymous access. Keep keys secret: we treat use of a valid key as use by you, and you can revoke or replace one at any time.

Beta features — the API, and anything else marked beta or coming soon on this site — are provided as they are. We may change, restrict or withdraw them, including in ways that break what you built, and we will not always be able to give notice first. Behaviour that is not documented is not a promise. Do not build something you cannot afford to have change on a beta surface.

10AI output, and what not to do with it

The service uses AI to interpret video. It is wrong sometimes. An object can be missed, a timestamp can be off, a summary can assert something the footage does not show. Output is a starting point for a human, not a finding of fact.

Do not use the output as the sole basis for a decision with consequences for a person — discipline, dismissal, refusal of service, an accusation, an insurance or legal determination — without a human checking the underlying footage. That is exactly why every finding is anchored to a timecode: so it can be checked. We give no warranty that any output is accurate, complete or fit for a particular purpose.

11Availability

We aim to keep the service up, and we do not promise a specific uptime. There is no service level agreement unless one has been signed with you. We may take the service down for maintenance and we may change how features work.

12Services you connect yourself

If you connect a storage account, you authorise us to read the files you select through that provider. Your use of that service stays governed by its own terms, and you can disconnect it at any time.

13Suspension and termination

You can stop using the service and delete your content whenever you like. We may suspend or close an account for non-payment, for a breach of section 6 or 7, or where the law requires it. Where the situation allows, we will tell you first and give you a chance to put it right.

After termination, the privacy policy describes what happens to your data and how to have it removed.

14Warranties and liability

The service is provided “as is” and “as available”. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits or lost data, and our aggregate liability cap is to be set by counsel — a figure has deliberately not been invented here. Nothing in these terms limits liability that cannot lawfully be limited, and nothing in them takes away consumer rights you have under the law where you live.

15Changes to these terms

We may update these terms. Where a change is material we will give notice — in the app, or by email to the address on the account — before it takes effect, and continuing to use the service after that is acceptance. The version and date at the top of this page tell you which text you are looking at.

16Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of Ontario have jurisdiction and both parties submit to it, except that either of us may seek injunctive relief wherever it is needed. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in. Counsel to confirm the dispute-resolution clause, including whether arbitration is preferred.

17Contact

Questions about these terms: support@videoinsight.pro, or the contact form. Commercial and Enterprise agreements: sales@videoinsight.pro. What we do with your data is in the privacy policy.